James Daly

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Latest activity by James Daly
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    James Daly created a post,

    How do I edit a customer's name in Zendesk?

    You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm dealing with has changed, but want to keep the same customer account.

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    James Daly commented,

    Forwarding emails from Zendesk is essential. It's strange that this isn't a feature. Opening up my personal inbox and copying and pasting the email is annoying. It would make life easier if you cou...