CJ Johnson
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Total activity708
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Last activity
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Activity overview
Latest activity by CJ Johnson-
CJ Johnson created a post,
Placeholder for requester secondary emails
I would love to be able to pull in secondary emails for requesters into various things using a placeholder. This is currently not possible, as there is only a placeholder for the primary.
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CJ Johnson commented,
One solution: You could add a tag to these outgoing messages, that if present when a ticket is created or updated, automatically solves/closes the ticket. If the customer replies after the ticket h...
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CJ Johnson commented,
There is now clickable links built into reporting more natively, but downloads still lack this, would still like to see this added.
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CJ Johnson commented,
There's no "Get Started" and no options to convert any webhooks when I visit the section in the admin center. Is this a bug, or should I assume that none of my webhooks can be converted?
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CJ Johnson commented,
"However, the trigger’s old behavior is restored, meaning that only the requester is emailed. " This is very confusing. Isn't this the NEW behavior? On the article Understanding suppression of CCs ...
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CJ Johnson created a post,
Typing Get In Touch Should Also Start The Chat
Feature Request Summary: If I type the phrase to get in touch with an agent, it should take the action as though I clicked the button. Description/Use Cases: I’ve noticed that a lot of users typ...
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CJ Johnson commented,
Yikes!Doesn't this suggestion:Literally end up breaking all those notifications, because of this issue? https://support.zendesk.com/hc/en-us/articles/360056731174Why would this be the recommended c...
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CJ Johnson commented,
What does -- mean in this chart? What are these columns representing? Why do some rows include an outcome and others do not? I feel like a bunch of labels are missing or something. I cannot figure ...
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CJ Johnson commented,
"Pinning tag allows you to see only queries with selected tag It will enable you to quickly"I think something got cut off here?
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CJ Johnson commented,
Messaging tickets conversations created when agents are offline are sent to the Unassigned tickets view or the agent’s Group view. There's no such thing as "the agent's Group view", and tickets c...