Jordan Brown
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Total activity27
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Last activity
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Member since
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Activity overview
Latest activity by Jordan Brown-
Jordan Brown commented,
When will average wait time in the queue for messaging be available as a reporting metric that isn't live? This is a standard metric and should be available already.
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Jordan Brown created a post,
Customer Wait Time - Messaging
There is no way to report on how long a customer waits for an agent when they are using messaging. First reply time in the support dashboard doesn't work and there are none of the chat metrics avai...
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Jordan Brown commented,
This needs to be fixed. Should be a standard filter
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Jordan Brown commented,
Hey Destiny, The main reason we liked the conditions for chat was that it allowed us to personalize messages based on the IP, page URL etc. A big feature that’s missing at the moment because of the...
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Jordan Brown commented,
There are so many more triggers available for chat over messaging. Is there a plan to offer the same triggers for messaging? Any work arounds in the meantime?
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Jordan Brown created a post,
Messaging triggers and conditions
There are a number of conditions available for chat such as "visitor page URL", but they are not available for messaging. When will these be available for messaging and is there a work around in th...
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Jordan Brown commented,
When will all the same chat triggers be available for messaging?
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Jordan Brown commented,
Proactive greetings were a great feature of the chat platform. Will this be added to messaging?
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Jordan Brown commented,
What reporting metrics are available in Explore? Is there a way to see how many people go through the flow?
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Jordan Brown commented,
Is there a way to change the name of the answerbot to something else?