Daniel Duan
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Last activity
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Activity overview
Latest activity by Daniel Duan-
Daniel Duan commented,
I'm very interested in this 'forecast' function, and may I have a rough picture on what is the mechanism of this predicting function?
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Daniel Duan created a post,
How to demonstrate SLA in Explore?
AnsweredI would like to set up a query to demonstrate SLA data like what we are doing in GoodData report. But I can't find relevant measurements(Metrics).
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Daniel Duan commented,
In our practice, we don't actually have many technical barriers when handling tickets, and therefore don't require different technical or analysing skills for a particular agent. We have different ...