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Big Sur

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Activity overview

Latest activity by Big Sur
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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Ifra, and thanks for getting back to me! I see what you mean, this won't work for us as we don't have sub-section pages. We need this to work on the category page and as I understand this collap...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Diziana, I have managed to add the code and I think it worked, but the collapsible menus just stay like that so I can't uncollapse them to view the articles or if I click on the section, then no...

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    Big Sur created a post,

    How can I remove the sign up option in the Help Center?

    1. Community
    2. Guide Q&A

    Hi Community,We have users who need to sign in to access our content and support but we don't want just anyone to sign up. We have special code that segments who can submit tickets, access live cha...

    • Big Sur
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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Diziana,   This is great, thanks so much! Just two questions: 1. If I have never changed the class names for sections and articles, is it safe to assume they are the same as in your code. 2. If ...

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    • Big Sur
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    Big Sur commented,

    1. Guide
    2. ...
    3. Managing your knowledge base
    4. How can I completely hide the sign up button from my Help Center?

    Hi all,We are trying to do the same, I am still not 100% based on this article what to remove. I still want to show the 'sign in' link for existing users to sign in but I don't want anybody new to ...

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    Big Sur created a post,

    Create collapsible menus on section pages

    1. Community
    2. Guide Q&A

    Hi everyone!We have a lot of articles on section pages and ideally would want to hide them with collapsible sections. Is this doable? I imagine there needs to be some custom code for this. Thanks i...

    • Big Sur
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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Collapsible menus on Sections page

    Hi everyone!Just saw this and it's exactly what I am trying to do, have lots of articles in sections and just looks overwhelming :( Any advice or a piece of code that I can implement to make the me...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Sign in option not displaying correctly on Safari

    Thanks Ifra Saqlain that's super helpful! This is the URL for our Guide: https://support.ivent-hq.com/hc/en-gb Can you spot anything that causes it? I have previously removed Sign in option as we d...

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    Big Sur created a post,

    Sign in option not displaying correctly on Safari

    Answered
    1. Community
    2. Guide Q&A

    Hi everyone, I have an issue on our Guide - the Sign in option appears on two lines on Safari browsers but it's fine on Chrome with the exact same screen size at full screen. Any ideas what might b...

    • Big Sur
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    • 3 comments
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    Big Sur commented,

    1. Community
    2. Chat Q&A
    3. Segment end users to see live chat option

    Just as an update, I have managed to get it working with a help of a Zendesk agent: This code basically did what I needed, hope this helps anyone who wants to achieve a similar user journey: You ne...

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