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Big Sur

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Activity overview

Latest activity by Big Sur
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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Ifra, and thanks for getting back to me! I see what you mean, this won't work for us as we don't have sub-section pages. We need this to work on the category page and as I understand this collap...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Diziana, I have managed to add the code and I think it worked, but the collapsible menus just stay like that so I can't uncollapse them to view the articles or if I click on the section, then no...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Create collapsible menus on section pages

    Hi Diziana,   This is great, thanks so much! Just two questions: 1. If I have never changed the class names for sections and articles, is it safe to assume they are the same as in your code. 2. If ...

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    Big Sur commented,

    1. Guide
    2. ...
    3. Managing your knowledge base
    4. How can I completely hide the sign up button from my Help Center?

    Hi all,We are trying to do the same, I am still not 100% based on this article what to remove. I still want to show the 'sign in' link for existing users to sign in but I don't want anybody new to ...

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    Big Sur created a post,

    Create collapsible menus on section pages

    1. Community
    2. Guide Q&A

    Hi everyone!We have a lot of articles on section pages and ideally would want to hide them with collapsible sections. Is this doable? I imagine there needs to be some custom code for this. Thanks i...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Collapsible menus on Sections page

    Hi everyone!Just saw this and it's exactly what I am trying to do, have lots of articles in sections and just looks overwhelming :( Any advice or a piece of code that I can implement to make the me...

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    Big Sur commented,

    1. Community
    2. Guide Q&A
    3. Sign in option not displaying correctly on Safari

    Thanks Ifra Saqlain that's super helpful! This is the URL for our Guide: https://support.ivent-hq.com/hc/en-gb Can you spot anything that causes it? I have previously removed Sign in option as we d...

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    Big Sur created a post,

    Sign in option not displaying correctly on Safari

    Answered
    1. Community
    2. Guide Q&A

    Hi everyone, I have an issue on our Guide - the Sign in option appears on two lines on Safari browsers but it's fine on Chrome with the exact same screen size at full screen. Any ideas what might b...

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    Big Sur commented,

    1. Community
    2. Chat Q&A
    3. Segment end users to see live chat option

    Just as an update, I have managed to get it working with a help of a Zendesk agent: This code basically did what I needed, hope this helps anyone who wants to achieve a similar user journey: You ne...

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    Big Sur commented,

    1. Community
    2. Chat Q&A
    3. Segment end users to see live chat option

    I am just a little confused where the code needs to be included, I have added it now to the Web Widget but it still seems to show Live Chat to anonymous users.   I just clicked the Add to help cent...

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