Anaïs
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Last activity
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Activity overview
Latest activity by Anaïs-
Anaïs commented,
Ok, thank you. That seems to be clear ! Good day to you !
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Anaïs commented,
Thanks a lot for your prompt reply. I've already had a glance at this article, but I went through this more carefully this time. There's no mention about the case of restricted access with the allo...
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Anaïs commented,
Hi Remi, thanks for your reply. 1. I was talking about email address added as a CC, not that of the requester. Or, do you mean that if an unregistered email is added as a CC by a requester, that ti...
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Anaïs commented,
Thanks for your confirmation, Madison. I was imprecise in my message as to {{ticket.id}}, but I was refering to the formula #{{ticket.id}} which apparently behaves the same way as {{ticket.link}}, ...
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Anaïs created a post,
CCing non registered users/unverified email
AnsweredHi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other users suspended with * in the blocked list. What is the expected behavior wh...
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Anaïs commented,
Thanks for your reply Susan. I must confess that I don’t see any big risk in stopping the SLA while the issue is in development, and we consider not necessary to give periodic updates in this case ...
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Anaïs commented,
Hi ! I'm confused about which URL the placeholders {{ticket.link}} and #{{ticket.id}} point to. It looks like in some case, they render the URL in the help center (/hc/requests) and sometime the ti...
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Anaïs commented,
I am using the pausable update metric and I would like to have it paused while the dev team is working on the issue (for a bug fix or a new feature implementation), after having given the time esti...
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Anaïs commented,
Toby Sterrett, thanks for the clarification ! Actually it would have been interesting for us if a reply to a side conversation could become a public reply: in some cases, we are relying on the publ...
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Anaïs commented,
Hi there ! I'm not sure to understand when a reply to a side conversation becomes public or not. When someone replies to a side conversation notification created by a trigger, the reply becomes a ...