Shannon Brown
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Recent activity by Shannon Brown Sort by recent activity-
Thanks, David. Anything you can do to accelerate this is greatly appreciated. With Azuqua dropping support for their integration, the need is urgent.
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Zendesk team, the failure to support a one JIRA to many Zendesk instance use case is a major limitation for the Enterprise customer. The push to third party solutions for this carry the same risk/c...
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ZD Team, We really need to separate the permissions for Groups and Organizations, and separate permissions to Edit and Create. There are many agents that would need to edit the values of custom fie...
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ZD Team, We really need to separate the permissions for Groups and Organizations, and separate permissions to Edit and Create. There are many agents that would need to edit the values of custom fie...
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Hi Jessie, I did write up the use case, and there has not been any response since March. Can we please get some eyes on this request? https://support.zendesk.com/hc/en-us/community/posts/115001229...
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Greg Pope & Santiago Moneta, The new plugin does not support more than one Zendesk instance connecting to JIRA. We unfortunately discovered that this week.
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I'd like to see more nuanced role controls in regards to Org. Currently, there is only one checkbox to determine whether a role can add or modify Groups and Organizations. I would like to allow ce...
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Hi Rebecca, Brand is relevant, because I need to be able to instruct which Brand url will be in the invite email to the newly created end users. A prompt for which brand to use upon upload would al...
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I'm prepping a bulk upload file and realizing that there isn't a field for brand listed above. Will the system ask me on upload, or is it going to select a random brand to send the invite from?
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I'm facing yet another merger among our customers, and I have close to 300 end users across these Orgs, with active tickets. As it stands, we have no clean way of handling this. This is a major sho...