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Latest activity by AFAQ ALALMYA
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    AFAQ ALALMYA commented,

    sorry you didn't answer my question, i need to send an answer to the customer and I tried to add a replay to the offline ticket in support but it didn't send to the customer even in the chat widget...

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    AFAQ ALALMYA created a post,

    offline reply to client

    I want to know when my agent is offline and my customer sends a question, then how can my agent replay to this customer? can my agent send the client an e-mail with an answer to his question?    th...