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Bryan Collins

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Latest activity by Bryan Collins
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    Bryan Collins commented,

    Does the Help Center content need to be public in order to be viewable in the Web Widget? Or can signed-in users view the articles too?

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    Bryan Collins commented,

    I really like the idea of user segmentation, but I'd have to think about how to implement this for users who are switching between versions of the product. Ideally, they're using on only but in the...

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    Bryan Collins commented,

    Hi Maggie, To answer your questions: The two versions will be supported for about a year. Users will not be forced to move to the new version until there is feature parity. The branding will remai...

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    Bryan Collins created a post,

    Configuring a Help Center for Two Products

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    We are going to upgrade our platform in the coming months which will mean supporting two versions (think Salesforce Classic and Lightning). Does anyone have best practices for implementing this eff...