Avatar

Megan Lalock

  • Total activity
    25
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    5
  • Subscriptions
    8

Activity overview

Latest activity by Megan Lalock
  • Avatar

    Megan Lalock commented,

    Prakruti Hindia What would be ideal, is to make the ability to create triggers that associate with people's groups for messaging. Meaning like how I set my trigger up originally that doesn't work. ...

  • Avatar

    Megan Lalock commented,

    Anton Verhelst I have only seen that option be available IF you are not using the new WEB SDK widget and you have turned off the answer bots. ( Which, I truly don't really want to use ever but have...

  • Avatar

    Megan Lalock commented,

    Prakruti Hindia    We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee t...

  • Avatar

    Megan Lalock commented,

    Prakruti Hindia" The agents will get notifications in the notification list when their assigned messaging conversation receives a new reply from the end-user. " - What if the agent isn't online, or...

  • Avatar

    Megan Lalock commented,

    Ria, This is something that was a huge issue for us in the beginning of Zendesk and it took awhile to get used to. If you enable the "Zendesk Agent Workspace" it will actually allow you to create a...

  • Avatar

    Megan Lalock commented,

    I wanted to comment and give this a bump! I would much prefer to have a query go out on a schedule than having to migrate one thing over to a dashboard. Please enable this functionality as it would...

  • Avatar

    Megan Lalock commented,

    Commenting again to bring visibility back: When the agents are offline we do not want the chat option to be there, or have the Icon even show, Is this something we would be able to set up with sche...

  • Avatar

    Megan Lalock created a post,

    Broadcast notification set by Brand

    I am trying to role out the new messaging with Zendesk to take the place of our current true chat platform ( velaro.) In trying to role this out I am noticing that IF a chat is initiated off a Bran...

  • Avatar

    Megan Lalock commented,

    I am running into an issue where the broadcast notification is going to ALL chat agents online and NOT just the agents that are for that specific Brand where the chat is being initiated. How can I ...

  • Avatar

    Megan Lalock commented,

    Wanted to comment on this with some questions and things I noticed with rolling this out.1) If you solve the ticket and the customer chats again after that solve ( say the customer wasn't done chat...