Ramon Martínez
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Activity overview
Latest activity by Ramon Martínez-
Ramon Martínez commented,
Yeah that makes sense and it is the exact same issue we are having ourselves. Let's hope this is included in the roadmap. Cheers! Ramon
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Ramon Martínez commented,
Hey Sebastian, Cheers for the info. However, looking at it, agents can still just close the tab and since they don't click submit the assignee change the app does will not persist right? Good job o...
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Ramon Martínez commented,
+1 for Automatic assignment Agents can be very creative in their cherry picking methods. Currently they can just close the ticket, start the playlist again, and with a little bit of luck your fell...
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Ramon Martínez commented,
Hi, Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket). Best,
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Ramon Martínez commented,
Hi! We just got access to the EAP. I can't seem to figure out how to install the app. Is it in the marketplace? Best,
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Ramon Martínez commented,
Hi, Something I have been trying to do lately is see whether when you solve a problem ticket, tags get propagated to the incident tickets and I have found it is not the case. Is it that the case? A...
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Ramon Martínez created a post,
Create Attribute looking for a tag in the list of tags of a ticket
Hi, I am trying to figure out a way to look for a particular tag in a list of tags and depending on that creating a custom attribute. I have tried the contains function but doesn't seem to work. An...
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Ramon Martínez commented,
Absolutely agreed.
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Ramon Martínez created a post,
Admin users viewing personal macros of other users
After having a conversation with a customer service representative, it has come to my knowledge that there is no possibility for an admin user to see other users' personal macros, not even through ...