Ramon Martínez commented,
Yeah that makes sense and it is the exact same issue we are having ourselves. Let's hope this is included in the roadmap. Cheers! Ramon
Ramon Martínez commented,
Hey Sebastian, Cheers for the info. However, looking at it, agents can still just close the tab and since they don't click submit the assignee change the app does will not persist right? Good job o...
Ramon Martínez commented,
Absolutely agree, we also have issues with the fact that we want to embed that html code in a custom template, and unfortunately the placeholder includes other information like the agent name which...
Ramon Martínez commented,
+1 for Automatic assignment Agents can be very creative in their cherry picking methods. Currently they can just close the ticket, start the playlist again, and with a little bit of luck your fell...
Ramon Martínez commented,
Hi, Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket). Best,
Ramon Martínez commented,
Hi! We just got access to the EAP. I can't seem to figure out how to install the app. Is it in the marketplace? Best,
Ramon Martínez commented,
Hi, Something I have been trying to do lately is see whether when you solve a problem ticket, tags get propagated to the incident tickets and I have found it is not the case. Is it that the case? A...
Ramon Martínez commented,
Absolutely agreed.
Ramon Martínez created a post,
After having a conversation with a customer service representative, it has come to my knowledge that there is no possibility for an admin user to see other users' personal macros, not even through ...