Ramon Martínez
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Total activity17
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Last activity
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Following0 users
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Activity overview
Latest activity by Ramon Martínez-
Ramon Martínez commented,
Hi, Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket). Best,
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Ramon Martínez commented,
Hi! We just got access to the EAP. I can't seem to figure out how to install the app. Is it in the marketplace? Best,
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Ramon Martínez commented,
Hi, Something I have been trying to do lately is see whether when you solve a problem ticket, tags get propagated to the incident tickets and I have found it is not the case. Is it that the case? A...
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Ramon Martínez created a post,
Create Attribute looking for a tag in the list of tags of a ticket
Hi, I am trying to figure out a way to look for a particular tag in a list of tags and depending on that creating a custom attribute. I have tried the contains function but doesn't seem to work. An...