Ramon Martínez
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Recent activity by Ramon Martínez-
Yeah that makes sense and it is the exact same issue we are having ourselves. Let's hope this is included in the roadmap. Cheers! Ramon
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Hey Sebastian, Cheers for the info. However, looking at it, agents can still just close the tab and since they don't click submit the assignee change the app does will not persist right? Good job o...
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+1 for Automatic assignment Agents can be very creative in their cherry picking methods. Currently they can just close the ticket, start the playlist again, and with a little bit of luck your fell...
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Hi, Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket). Best,
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Hi! We just got access to the EAP. I can't seem to figure out how to install the app. Is it in the marketplace? Best,
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Hi, Something I have been trying to do lately is see whether when you solve a problem ticket, tags get propagated to the incident tickets and I have found it is not the case. Is it that the case? A...