Ramon Martínez
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Total activity17
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Last activity
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Recent activity by Ramon Martínez-
Hi, Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket). Best,
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Hi! We just got access to the EAP. I can't seem to figure out how to install the app. Is it in the marketplace? Best,
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Hi, Something I have been trying to do lately is see whether when you solve a problem ticket, tags get propagated to the incident tickets and I have found it is not the case. Is it that the case? A...