OT

Total activity

58
Last activity

July 12, 2018 19:48
Member since

April 29, 2015 09:56
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19
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10

Activity overview

Latest activity by OT

OT commented, December 05, 2016 13:19
Have you been able to implement any custom code for this? We've had issues with agents including links to other articles not realising they are drafts. Need to be able to put a big notice at the ...
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- OT
- Created December 05, 2016 13:19
- 0 votes
OT commented, March 24, 2016 14:04
Please could a Help Centre section be added to this article? After experimenting it seems Light Agents pretty much act like non-Manager Agents for adding articles and moderating posts, but it woul...
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- OT
- Created March 24, 2016 14:04
- 0 votes
OT commented, March 21, 2016 14:32
The metric # Replies is the best starting point for this, as it counts the number of public comments made by agents on a ticket.To get a report showing tickets with no public comments (so you can i...
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- OT
- Edited March 21, 2016 14:32
- 1 vote
OT commented, March 16, 2016 13:17
This article is really useful, thanks. Just to let you know that the link to 'our developer documentation.' in the "Editing the Help Center code" note is broken.
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- OT
- Created March 16, 2016 13:17
- 0 votes
OT created a post, March 16, 2016 12:01
How to change vote text in Community
1. Community
2. Support Q&A
Hi lovely Zendesk community I've made some changes to the appears of our voting buttons in our Community, as users were getting confused with the up and down arrows. I've also used the 'label' opt...
- OT
- Edited March 16, 2016 12:02
- 2 followers
- 3 comments
- 0 votes
OT created a post, March 03, 2016 08:19
Translation on new Help Centre (Center) admin bar
Completed
1. Community
2. Feedback on Guide
We have all our Zendesk accounts set up to use GB English, so when we click through from the Agent interface the tooltip is for Help Centre. But the new admin bar at the top says HELP CENTER in US...
- OT
- Created March 03, 2016 08:19
- 2 followers
- 3 comments
- 0 votes
OT commented, March 02, 2016 15:27
I tried clicking on the 'Integrating with Slack' link in the examples, but it says I'm not authorised to view the page. Is the example available elsewhere?
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- OT
- Created March 02, 2016 15:27
- 0 votes
OT commented, February 18, 2016 13:34
Thank you! I this is exactly what someone asked me for today and it was so helpful to have a walkthrough guide.
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- OT
- Created February 18, 2016 13:34
- 1 vote
OT created a post, February 10, 2016 13:19
Links to Help Centre from Word/Excel
1. Community
2. Support Q&A
Yesterday we changed our Help Centre so that you don't have to be logged in to view it. Log in is still required for accessing Community topics though. What we've found is that any links that we ...
- OT
- Created February 10, 2016 13:19
- 2 followers
- 15 comments
- 0 votes
OT created a post, October 06, 2015 08:14
Help Centre Login
1. Community
2. Support Q&A
Our Help Centre is set so that users have to login to see content. Does anyone know of a way I can make the sign in experience more user friendly? Everything I've read focusses on branding behind...
- OT
- Created October 06, 2015 08:14
- 5 followers
- 6 comments
- 0 votes