OT
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Activity overview
Latest activity by OT-
OT commented,
Have you been able to implement any custom code for this? We've had issues with agents including links to other articles not realising they are drafts. Need to be able to put a big notice at the ...
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OT commented,
We are hoping to move our customer mailing lists to Zendesk - at the moment we do this on Salesforce and there is so much overlap in data. However, being able to filter users based on organisation...
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OT commented,
Please could a Help Centre section be added to this article? After experimenting it seems Light Agents pretty much act like non-Manager Agents for adding articles and moderating posts, but it woul...
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OT commented,
This article is really useful, thanks. Just to let you know that the link to 'our developer documentation.' in the "Editing the Help Center code" note is broken.
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OT created a post,
How to change vote text in Community
Hi lovely Zendesk community I've made some changes to the appears of our voting buttons in our Community, as users were getting confused with the up and down arrows. I've also used the 'label' opt...
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OT created a post,
Translation on new Help Centre (Center) admin bar
CompletedWe have all our Zendesk accounts set up to use GB English, so when we click through from the Agent interface the tooltip is for Help Centre. But the new admin bar at the top says HELP CENTER in US...
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OT commented,
I tried clicking on the 'Integrating with Slack' link in the examples, but it says I'm not authorised to view the page. Is the example available elsewhere?
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OT commented,
Thank you! I this is exactly what someone asked me for today and it was so helpful to have a walkthrough guide.
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OT created a post,
Links to Help Centre from Word/Excel
Yesterday we changed our Help Centre so that you don't have to be logged in to view it. Log in is still required for accessing Community topics though. What we've found is that any links that we ...
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OT created a post,
Help Centre Login
Our Help Centre is set so that users have to login to see content. Does anyone know of a way I can make the sign in experience more user friendly? Everything I've read focusses on branding behind...