Matthew Edvartsen
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Last activity
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Activity overview
Latest activity by Matthew Edvartsen-
Matthew Edvartsen commented,
Alejandro, my apologies for my late response. Thank you for the guidance. we have actually set an automation to raise priority and trigger against SLA under the business schedule. Works a treat. So...
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Matthew Edvartsen commented,
hi folks, I have a question for you. My instance is Professional. Our schedule is M-F 8-5 (business) hours. We are not using the SLA's for reasons which will become apparent. Our industry (food) ...
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Matthew Edvartsen commented,
Thanks for responding Brett. We looked into side conversations and chat. However the cost for the add-on is aligned to all agents. This process is governed (or will be) by a single agent acting as ...
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Matthew Edvartsen commented,
Hi folks, I have been reviewing all the comments on ticket sharing and have become stuck with a scenario. Basically I want to stop any public commentary going back to the original requester of the ...