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Samantha Chen

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Activity overview

Latest activity by Samantha Chen
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    Samantha Chen commented,

    Hi, I just exported a CVS file of all ticket data but I don't see the ticket body anywhere. The report only gives the ticket subject. Is this right? 

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    Samantha Chen commented,

    Hi there, I'm trying to reconcile the data in the Knowledge Base vs. Explore. In the last 30 days, only 35 searches were entered into the web form, and 4 tickets created from that result. I checked...

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    Samantha Chen commented,

    Hi, I'm trying to sort a table based first on Column C and then on Column B. How would I go about trying to do this? I'm only able to sort by one column at a time.  Thanks!

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    Samantha Chen created a post,

    SLA Breaches in Different Time Zones

    My company's HQ is located in Pacific time, with our business hours set from 9am-5pm PST. Our SLA's require a first response within 1 business day (8 hours).  We're coming across agents living in t...

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    Samantha Chen commented,

    Hi Hillary, I think I did! Would you mind checking for me that this is the right string? Thank you!

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    Samantha Chen commented,

    Hi Hillary, Thank you, this is really helpful! If my company uses 2 email domains, then how could I include both in this string manipulation? I tried to add "OR" but the attribute didn't return the...

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    Samantha Chen commented,

    Hi Hillary, As I'm not too familiar with string manipulation, how would I go about creating this custom attribute? It should be pretty simple: I just want the count of tickets coming in from compan...

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    Samantha Chen created a post,

    Filtering tickets based on Requester Email

    Answered

    I'd like to build a query that reports how many tickets are created by people who use a company email and those who do not.  My company fields requests from employees who do not have company emails...

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    Samantha Chen created a post,

    True Word Cloud based on Ticket Body

    I've tried using Ticket Subject with the word cloud, but the subject has to be the exact same as another one to be counted together. That's not a true word cloud, as it should be able to pick the m...

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    Samantha Chen commented,

    Hi Ricardo, I've tried using Ticket Subject here, but the subject has to be the exact same as another one to be counted together. That's not a true word cloud, as it should be able to pick the most...