Claire Smith
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Activity overview
Latest activity by Claire Smith-
Claire Smith commented,
@FernandoDuarte there is an app for it: https://www.zendesk.com/apps/iframe/
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Claire Smith created a post,
Voice management
Hi everyone We have a number of different teams who are grouped by languages. I can't find an easy way to see the number of agents signed in for each language at a quick glance (without going into ...
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Claire Smith commented,
+1 We have one team in the US, one in Australia and one in the UK and can not get the reports we need. This is causing serious issues for us
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Claire Smith commented,
Thanks Fabian Bellino! I have created an i-frame and popped the link to the agent "submit a request" view so they can submit from within the portal.
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Claire Smith commented,
It would be great if this feature could update voice and live chat as well. We often have agents who leave the office and forget to sign out of their phone/ live chat and to have the ability to tur...
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Claire Smith commented,
Hi everyone I am not sure what I'm doing but this does not seem to be working for me as I'm just getting the text though on the customer emails, not the image: Any ideas? Thanks
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Claire Smith commented,
+1
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Claire Smith commented,
I have also +1 this on another feature request! Please can this happen! Thank you
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Claire Smith commented,
I would like to second this! We have a limited number of language specialists and we do not want to set up business hours but have chat available when they are in the office and signed in. When t...
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Claire Smith commented,
To add to this thread.. Mine is more of a "create multiple tickets in one go" request: We often have to contact a number of customers with the same message (eg the item they have ordered is out of...