Benjamin Towne
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Last activity
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Activity overview
Latest activity by Benjamin Towne-
Benjamin Towne created an article,
How do I create a Connect only team member when I have a Zendesk Support subscription?
Important update: We will be removing Zendesk Connect on October 31, 2021. In order to continue using proactive messaging, you’ll need to partner with another provider that offers similar functiona...
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Benjamin Towne commented,
Hey there! To access the Configure Settings for the Salesforce sidebar app requires loading up any existing Zendesk Support Ticket followed by clicking the Configure Settings button found on the ap...
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Benjamin Towne commented,
Hello Natalie! Luckily the Bulk Sync tool is only for syncing Accounts, Contacts, and Leads with Orgs and Users. It doesn't/can't sync the tickets into Salesforce. There are many variables at pl...
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Benjamin Towne commented,
Hey Dolev, Is Zendesk or JIRA sending the notification? I have a feeling it's JIRA that is sending the notification emails. You would want to modify your Notification settings on the JIRA side of t...
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Benjamin Towne commented,
Hey Tidar! Looks like you already have a separate ticket open with us and someone from support has reached out. :) Unfortunately we do not have any API endpoint that contains all of the Zendesk Pub...
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Benjamin Towne commented,
Hello! Unfortunately it's not possible to apply macros directly to the Description box after clicking on Create Issue. You can however setup a macro with the JIRA ticket template that you would app...
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Benjamin Towne commented,
Hey Jake, Unfortunately no. It is not possible to remove the "jira_escalated" label & tag from being added automatically when linking a ticket to a JIRA object at this time.
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Benjamin Towne commented,
Hey Jardell! Thanks for reaching out. For your first question. It is possible to add labels to JIRA issues from a ticket via custom ticket tags. Adding a label to a JIRA issue from a ticket Multi...
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Benjamin Towne commented,
Hey Johann! Unfortuantely it's not possible to automate this process with our integration. It is possible for your JIRA Agents to add Public comments to linked Zendesk tickets if you have the "Disa...