Benjamin Towne
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Total activity117
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Last activity
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Member since
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Votes27
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Activity overview
Latest activity by Benjamin Towne-
Benjamin Towne created an article,
How do I create a Connect only team member when I have a Zendesk Support subscription?
Question I don't want my Support seat/license taken up by a Connect user. How do I create a Connect-only Team member when I have a Zendesk Support subscription as well? Answer Set the role of your...
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Benjamin Towne created an article,
Service Incident - June 18th, 2018 - Support account provisioning issue - All Pods
SUMMARY 17:48 UTC | 10:48 PT We are continuing to process changes that were made prior to the fix. We should have all changes processed within 24 hrs. If you believe you’ve been impacted or experi...
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Benjamin Towne created an article,
Service Incident - August 8th, 2018 - Pod 14 and Pod 5 Outage
SUMMARY 17:51 UTC | 10:51 PT We’re happy to report that the performance incident has been resolved. Please reload your Zendesk and let us know if you experience any issues. 17:16 UTC | 10:16 PT We...
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Benjamin Towne created an article,
Service Incident - August 9th, 2018
SUMMARY 16:38 UTC | 09:38 PT We’re seeing improvements in search services in Guide. If you’re still experiencing issues, please reach out to us. 15:55 UTC | 08:55 PT We are investigating reports o...
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Benjamin Towne created an article,
Service Incident - November 13th, 2018 - Search issues in Guide
SUMMARY 19:46 UTC | 11:46 PT We are happy to report that the issue causing search issues in Guide on Pod 13 have been resolved. We are investigating root cause and will have more details in the of...
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Benjamin Towne created an article,
Service Incident - November 13th, 2018 - Chat access issues
SUMMARY 07:34 UTC | 23:34 PT We're happy to report that all Chat issues have been resolved and we've completed the recovery of Chat transcripts. If you see any discrepancies please reach out to us...
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Benjamin Towne created an article,
Service Incident - January 3rd, 2019 - Side Conversations unavailable
SUMMARY 18:30 UTC | 10:30 PT Side Conversations in Support were briefly impacted on pods 14 and 19. The issue has been resolved. If you notice any issues, please reach out to us. POST-MORTEM On J...
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Benjamin Towne created an article,
Service Incident - January 3rd, 2019 - Unable to load Chat Real Time Monitor
SUMMARY 21:18 UTC | 13:18 PT We're happy to report that accessing and loading the Real-Time Monitor in the Chat Dashboard is resolved. If you're still experiencing issues, please let us know. 20:5...
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Benjamin Towne commented,
Hey Donna, Unfortunately this is not possible via our standard integration and the on-sync feature. Where yes Zendesk is able to create new Accounts, Contacts and/or Leads if no match is found upon...
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Benjamin Towne commented,
No problem at all! I'd recommend modifying the trigger to look like this if you'd like to have all events on the ticket pushed into Salesforce. The integration is smart enough to not create duplica...