Emily Knox
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Activity overview
Latest activity by Emily Knox-
Emily Knox commented,
1. Add a new text field called "Originated Article" - note its ID (31107517 in my example). 2. Add a new form called "Article Feedback" - note its ID (155127 in my example). Can...
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Emily Knox commented,
I'm looking at our Search analytics, specifically the "Tickets Created" section. Is there a way to find the specific ticket(s) created with a search string so that I can get more context?
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Emily Knox commented,
Does this also apply to searches? I'm comparing search data from the last 30 days between Google Analytics "Site Search" dashboard and Zendesk's "Search" Reporting dashboard and...
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Emily Knox commented,
Hi, "Zendesk offers a few tools for doing this, including advanced stemming and implicit phrase queries. You can read more about how to use those features here ." ^ this link doesn't work...
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Emily Knox commented,
Thought so :) Thanks!
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Emily Knox commented,
This is probably super obvious, but I just want to be sure... If I restrict a section to be viewed only by Agents and Managers, does that also mean any published articles within that section are al...