Emily Knox
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Total activity28
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Last activity
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Activity overview
Latest activity by Emily Knox-
Emily Knox commented,
+1 to the original request! We've had an issue where an agent (or agents) changes the title to a totally random word and it confuses the other agents when they suddenly can't find a macro. We have ...
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Emily Knox commented,
1. Add a new text field called "Originated Article" - note its ID (31107517 in my example). 2. Add a new form called "Article Feedback" - note its ID (155127 in my example). Can you specify setting...
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Emily Knox commented,
I'm looking at our Search analytics, specifically the "Tickets Created" section. Is there a way to find the specific ticket(s) created with a search string so that I can get more context?
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Emily Knox commented,
Does this also apply to searches? I'm comparing search data from the last 30 days between Google Analytics "Site Search" dashboard and Zendesk's "Search" Reporting dashboard and I'm seeing major di...
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Emily Knox commented,
Hi, "Zendesk offers a few tools for doing this, including advanced stemming and implicit phrase queries. You can read more about how to use those features here ." ^ this link doesn't work. Is this ...
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Emily Knox commented,
Thought so :) Thanks!
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Emily Knox commented,
This is probably super obvious, but I just want to be sure... If I restrict a section to be viewed only by Agents and Managers, does that also mean any published articles within that section are al...