
Dinesh Korgaokar
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Last activity
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Activity overview
Latest activity by Dinesh Korgaokar-
Dinesh Korgaokar commented,
you can add this line. <a href="{{ticket.link}}">{{ticket.id}}</a> this should work. You can use inline CSS.
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Dinesh Korgaokar commented,
Eugenia Pavlovskaya you can refer the article https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference#topic_giz_opl_rc {{ticket.link}} should be used to get ticket URL.
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Dinesh Korgaokar commented,
hi, you can explore the extensions option to create target. this target can call 3rd party URL. you can invoke this target from triggers. Thanks, Dinesh
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Dinesh Korgaokar commented,
what happens when the user is associated with more than one organisation. in such case which organisation is considered. thanks
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Dinesh Korgaokar commented,
ticket.comments_formatted this placeholder hides the email address in the footer ticket details.
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Dinesh Korgaokar commented,
Hi Simon, this can be achieved by using custom CSS & HTML. create : <div class="customeclass">text</div> css: .customeclass { color:red} this should work