Michael Sternberg

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    Michael Sternberg commented,

    Hi Dan. Agree on #1 this is something we need as well. Regarding #2, we have solved this by settings up the views to not include tickets that are already assigned.Also if im not mistaken, the dashb...

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    Michael Sternberg commented,

    Great update!Is there a way to extract an entire list of all the skipped tickets? or create a view for the manager to see them, instead of having to check each and every agent?