Cameron D.
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Activity overview
Latest activity by Cameron D.-
Cameron D. commented,
+ 1 to all this, basically — super important for us to give access to sales and account managers who want to be able to report on some basic metrics for their customers but aren't giving support th...
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Cameron D. commented,
Seconded — I understand that another party who isn't on the ticket (perhaps the requester forwarded) would be flagged and might not reset the SLA, but internal notes from CCs who used Reply instead...
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Cameron D. commented,
@Kevin Tran we had to create a "forwarding notes" multi-line field to add any additional context since internal notes don't forward, then added that to the forwarded email using the custom field pl...
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Cameron D. commented,
Saw a spike in popularity of a specific article, but no way to see when in the last 30 days that happened. Added granularity / metrics available in GoodData would be helpful!
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Cameron D. created a post,
Struggling with Syntax
We have a custom # Tickets Created metric: This metric uses the following _Filter to take out a slew of tags and it works well: However, I need to also filter out any tickets in the Ticket Group T...
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Cameron D. commented,
@Mikayla, this is how we (and I assume Jennifer) do it.Add a set of labels to whichever trigger sends your answerbot emails. For example, "answerbot_attempted" and "solved_by_answerbot" Then, assum...
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Cameron D. commented,
Once an article has been published, does the draft option on that article have any functionality? I just tested moving a published article into draft as well as making changes to the draft-version ...
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Cameron D. commented,
Hey Mike -- we've been running Answer But for over a week now, but no Deflections tab in insights!
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Cameron D. commented,
+1 on @Matthew Tullo's issue I have tons of fields all working with the Conditinal Fields app -- had to add each one to move everything above Subject, and they all moved but some no longer display ...
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Cameron D. commented,
@Bonnie finding a need for that as well. At the end of a Conditional Field chain, once a user has chosen something like "Forgot Password" we'd like to be able to provide instructions. A read-only t...