Cameron D. commented,
Saw a spike in popularity of a specific article, but no way to see when in the last 30 days that happened. Added granularity / metrics available in GoodData would be helpful!
Cameron D. created a post,
We have a custom # Tickets Created metric: This metric uses the following _Filter to take out a slew of tags and it works well: However, I need to also filter out any tickets in the Ticket Group T...
Cameron D. commented,
@Mikayla, this is how we (and I assume Jennifer) do it.Add a set of labels to whichever trigger sends your answerbot emails. For example, "answerbot_attempted" and "solved_by_answerb...
Cameron D. commented,
Once an article has been published, does the draft option on that article have any functionality? I just tested moving a published article into draft as well as making changes to the draft-version ...
Cameron D. commented,
Hey Mike -- we've been running Answer But for over a week now, but no Deflections tab in insights!
Cameron D. commented,
+1 on @Matthew Tullo's issue I have tons of fields all working with the Conditinal Fields app -- had to add each one to move everything above Subject, and they all moved but some no longer display ...
Cameron D. commented,
@Bonnie finding a need for that as well. At the end of a Conditional Field chain, once a user has chosen something like "Forgot Password" we'd like to be able to provide instructions. A r...
Cameron D. commented,
[Update: Nevermind, had to add it to the form!] How long does it usually take for a new custom field to appear in the Conditional Fields app? I thought it might be because they are checkboxes, but ...
Cameron D. commented,
You're a wizard, Eugene! It's working brilliantly. As long as I remember to set the date after July 13th 2016, everything looks good to go.Thanks!
Cameron D. commented,
I'm trying to calculate response times beyond the first reply time. I thought this set would work: Timestamp--Ticket Reopened SELECT MIN( SELECT( SELECT( SELECT Ticket updated (minutes) BY Ticket U...