Cameron Christopher Dunn
Support Systems Architect for Vimeo's support team. I manage the "How" of what we do (though I can hardly leave the What and the Why alone). Always asking for a problem statement, and always looking to iterate — thinking about the 2.0 version of something before the 1.0 is even launched.
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Activity overview
Latest activity by Cameron Christopher Dunn-
Cameron Christopher Dunn commented,
Thanks, Chandra! I had that right, and I caught those errant parenthesis, so it must be something else causing this particular query to come up empty, because I've built two others with this recipe...
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Cameron Christopher Dunn created a post,
Using Triggers to Populate and Track Views
The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual tickets don't actually live anywhere. We were struggling with the occasional ti...
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Cameron Christopher Dunn commented,
Chandra Robrock thanks for that response! I've been searching for the appropriate replacement for the Insights recipe Duration between two or more ticket events and this seems to be a piece of it. ...
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Cameron Christopher Dunn commented,
+ 1 to all this, basically — super important for us to give access to sales and account managers who want to be able to report on some basic metrics for their customers but aren't giving support th...
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Cameron Christopher Dunn commented,
Seconded — I understand that another party who isn't on the ticket (perhaps the requester forwarded) would be flagged and might not reset the SLA, but internal notes from CCs who used Reply instead...
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Cameron Christopher Dunn commented,
@Kevin Tran we had to create a "forwarding notes" multi-line field to add any additional context since internal notes don't forward, then added that to the forwarded email using the custom field pl...
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Cameron Christopher Dunn commented,
@Mikayla, this is how we (and I assume Jennifer) do it.Add a set of labels to whichever trigger sends your answerbot emails. For example, "answerbot_attempted" and "solved_by_answerbot" Then, assum...
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Cameron Christopher Dunn commented,
Hey Mike -- we've been running Answer But for over a week now, but no Deflections tab in insights!
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Cameron Christopher Dunn commented,
+1 on @Matthew Tullo's issue I have tons of fields all working with the Conditinal Fields app -- had to add each one to move everything above Subject, and they all moved but some no longer display ...
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Cameron Christopher Dunn commented,
You're a wizard, Eugene! It's working brilliantly. As long as I remember to set the date after July 13th 2016, everything looks good to go.Thanks!