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Luke Silcocks

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Latest activity by Luke Silcocks
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    Luke Silcocks commented,

    1. Support
    2. ...
    3. Reporting and performance
    4. How are ticket channels defined in Insights?

    Hi,Having read:"web (tickets created within the Support agent interface, in the Help Center through the Submit a Request form, and follow-up tickets*)". Looking in Zendesk under Reporting then 'Sea...

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    Luke Silcocks created a post,

    Timeline reports for the life of a ticket

    1. Community
    2. Insights Q&A

    Hello all, I am looking to create timeline reports for the life of a ticket. This would be great for monitoring agents use of time  - would anyone be able to point me in the right direction or give...

    • Luke Silcocks
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