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Jeroen van der Sandt

Admin of 3 Zendesk instances; one standalone, one sharing with main Zendesk instance, one multibrand (15+ brands). Developer of in house Zendesk apps and integrations with other webtools/services.

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Activity overview

Latest activity by Jeroen van der Sandt
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    Jeroen van der Sandt commented,

    Hello Jessie, I would like to see the ability to remove the user details from one brand, but keep them for another. So it would be great if someone came up with some sort of work around, I imagine ...

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    Jeroen van der Sandt created a post,

    GDPR and multibrand

    Hello, we use a multibrand setup for several accounts, but with GDPR we have a bit of an issue: As a customer can contact us for different brands and would like to be anonymised or deleted for Bran...

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    Jeroen van der Sandt commented,

    +1 Also important for the upcoming GDPR legislation; if a customer wants to modify data or delete data in a ticket which is closed, we cannot redact the ticket to anonymise it anymore and deleting ...

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    Jeroen van der Sandt commented,

    As far as I know, you cannot embed the webform into another website, but you'll need to create your own and use the API's to create the ticket in Zendesk: https://developer.zendesk.com/rest_api/doc...

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    Jeroen van der Sandt commented,

    You can remove the placeholders {{user_info}} and {{link 'my_activities' class='my-activities'}} from the Header template of Guide. If you are worried about the Internal comments of the tickets, th...

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    Jeroen van der Sandt commented,

    Not all properties are available in all parts of Guide; you can see what's available where, here: https://developer.zendesk.com/apps/docs/help-center-templates/introduction 

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    Jeroen van der Sandt commented,

    I'm sorry, I thought you were looking at the "New request" page I misunderstood.

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    Jeroen van der Sandt commented,

    You can add something like this in the JS part of the theme, just change "request_custom_fields_123456" with the correct one. $(".request_custom_fields_123456").insertBefore(".request_subject");

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    Jeroen van der Sandt commented,

    Looks like this:

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    Jeroen van der Sandt commented,

    You should be able to see these tickets in the requester profile (if you have a ticket open, click the name of the requester, or search for the requester).