
Jeroen van der Sandt
Admin of 3 Zendesk instances; one standalone, one sharing with main Zendesk instance, one multibrand (15+ brands). Developer of in house Zendesk apps and integrations with other webtools/services.
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Recent activity by Jeroen van der Sandt-
Hello Jessie, I would like to see the ability to remove the user details from one brand, but keep them for another. So it would be great if someone came up with some sort of work around, I imagine ...
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+1 Also important for the upcoming GDPR legislation; if a customer wants to modify data or delete data in a ticket which is closed, we cannot redact the ticket to anonymise it anymore and deleting ...
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As far as I know, you cannot embed the webform into another website, but you'll need to create your own and use the API's to create the ticket in Zendesk: https://developer.zendesk.com/rest_api/doc...
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You can remove the placeholders {{user_info}} and {{link 'my_activities' class='my-activities'}} from the Header template of Guide. If you are worried about the Internal comments of the tickets, th...
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Not all properties are available in all parts of Guide; you can see what's available where, here: https://developer.zendesk.com/apps/docs/help-center-templates/introduction
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I'm sorry, I thought you were looking at the "New request" page I misunderstood.
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You can add something like this in the JS part of the theme, just change "request_custom_fields_123456" with the correct one. $(".request_custom_fields_123456").insertBefore(".request_subject");
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Looks like this:
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You should be able to see these tickets in the requester profile (if you have a ticket open, click the name of the requester, or search for the requester).
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You do need to check "Customers can attach files" In Admin => Settings => tickets => attachments