Mark Adkins

1. Using Support
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

Any chance these instructions can be updated to work with Explore?  

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• Mark Adkins
• Created March 26, 2019 02:47
• 0 votes

1. Using Support
2. Best practices and recipes
3. Time Tracking recipe: The metrics you need to be measuring

Can this be updated to use Explore and not Insights?  Most new customers are using Explore and need this recipe to be corrected  

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• Mark Adkins
• Created February 05, 2019 17:48
• 0 votes

1. Using Support
2. Support tips
3. Adding content to the Help Center Request list page activities

How is adding custom ticket fields in the activity table STILL not resolved.   The first comment in this article asks for it 3 years ago and it is the same thing everyone posts all the time.  Do yo...

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• Mark Adkins
• Created January 09, 2019 03:27
• 2 votes

1. Using Guide
2. Working with Answer Bot (Guide add-on)
3. Best Practice: Using labels with Answer Bot

Is there then a way to assign all users from a certain domain to a group?  I don't see how to create groups for any users other than agent users.  This is for end-use customers and not agents.

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• Mark Adkins
• Created January 07, 2019 20:50
• 0 votes

1. Using Guide
2. Setting up Guide
3. Enabling Chat for your Help Center (Guide Professional and Enterprise)

Sent an email with the response.  Yes, this is enabled

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• Mark Adkins
• Created January 07, 2019 15:50
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Pop-up confirmation window for editing ticket fields

I'm interested in this as well.  I'd like a dialog/pop-up to appear when submitting tickets as solved so we can prompt the user to enter some final disposition information. There must be a way to d...

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• Mark Adkins
• Created January 07, 2019 15:28
• 0 votes

1. Using Guide
2. Setting up Guide
3. Enabling Chat for your Help Center (Guide Professional and Enterprise)

I have added {{chat}} in the footer as well, and nothing happens.    I've confirmed we have agents available and Online.

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• Mark Adkins
• Created January 05, 2019 17:29
• 0 votes

1. Using Guide
2. Working with Answer Bot (Guide add-on)
3. Best Practice: Using labels with Answer Bot

I'm trying to figure out how these labels work with triggers.  If I have 2 types of customers (say power and water) and I only want to display certain articles for water customers, how do I use the...

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• Mark Adkins
• Created January 05, 2019 17:05
• 0 votes

1. Community
2. Guide Product Feedback
3. CSS branding not applied to sign in page (Help Center)

@Ryan McGrew - When I log out of my Help Center, I am taken to a full page login screen.  I've never even seen the modal.  Is there some system setting i need to change?

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• Mark Adkins
• Created February 24, 2017 14:09
• 0 votes

1. Community
2. Guide Product Feedback
3. CSS branding not applied to sign in page (Help Center)

Did the modal version of the help desk login never go live for all customers?  I don't see the ability to set this anywhere, and still have the same old un-stylable for security reasons login scree...

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• Mark Adkins
• Created February 23, 2017 14:46
• 0 votes