Mark Adkins
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Last activity
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Activity overview
Latest activity by Mark Adkins-
Mark Adkins created a post,
Move Articles, Sections, Categories between Brands
We apparently have had some issues with knowledge base articles created for Brand A to be housed under the default Brand or have been moved to other Brand B. We need to be able to move articles, ...
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Mark Adkins commented,
As we are unable to do this and it has been so long, we've decided to write our own help center portal. This will allow us to do quite a bit more because we can create our own code. So does the A...
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Mark Adkins commented,
These metrics are displaying aggregated time. How do we go about calculating a metric we can use per agent to show during a specific time period how much time they spent on a ticket? What I mean...
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Mark Adkins commented,
Any chance these instructions can be updated to work with Explore?
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Mark Adkins commented,
Can this be updated to use Explore and not Insights? Most new customers are using Explore and need this recipe to be corrected
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Mark Adkins commented,
How is adding custom ticket fields in the activity table STILL not resolved. The first comment in this article asks for it 3 years ago and it is the same thing everyone posts all the time. Do yo...
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Mark Adkins commented,
Is there then a way to assign all users from a certain domain to a group? I don't see how to create groups for any users other than agent users. This is for end-use customers and not agents.
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Mark Adkins commented,
Sent an email with the response. Yes, this is enabled
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Mark Adkins commented,
I'm interested in this as well. I'd like a dialog/pop-up to appear when submitting tickets as solved so we can prompt the user to enter some final disposition information. There must be a way to d...
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Mark Adkins commented,
I have added {{chat}} in the footer as well, and nothing happens. I've confirmed we have agents available and Online.