Mark Adkins
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Activity overview
Latest activity by Mark Adkins-
Mark Adkins commented,
These metrics are displaying aggregated time. How do we go about calculating a metric we can use per agent to show during a specific time period how much time they spent on a ticket? What I mean...
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Mark Adkins commented,
Any chance these instructions can be updated to work with Explore?
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Mark Adkins commented,
Can this be updated to use Explore and not Insights? Most new customers are using Explore and need this recipe to be corrected
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Mark Adkins commented,
How is adding custom ticket fields in the activity table STILL not resolved. The first comment in this article asks for it 3 years ago and it is the same thing everyone posts all the time. Do yo...
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Mark Adkins commented,
Is there then a way to assign all users from a certain domain to a group? I don't see how to create groups for any users other than agent users. This is for end-use customers and not agents.
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Mark Adkins commented,
Sent an email with the response. Yes, this is enabled
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Mark Adkins commented,
I'm interested in this as well. I'd like a dialog/pop-up to appear when submitting tickets as solved so we can prompt the user to enter some final disposition information. There must be a way to d...
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Mark Adkins commented,
I have added {{chat}} in the footer as well, and nothing happens. I've confirmed we have agents available and Online.
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Mark Adkins commented,
I'm trying to figure out how these labels work with triggers. If I have 2 types of customers (say power and water) and I only want to display certain articles for water customers, how do I use the...