Wouter van Gessel
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Total activity232
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes102
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Subscriptions87
Activity overview
Latest activity by Wouter van Gessel-
Wouter van Gessel commented,
@Guide Product Team Two suggestions for improvements: The ability to create translations for articles, before activating a new language. Do not show an error to users if a translation is missing,...
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Wouter van Gessel commented,
Same issue since yesterday (23 June 2019). We have about 25 spam tickets in our inbox now and still counting. All coming via the Web Widget. We do have CAPTCHA turned on already...
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Wouter van Gessel commented,
+1 This should have been possible from the beginning. Zendesk offers a fully non-Zendesk-branded product for Professional users, so this should be unbranded by Zendesk as well.
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Wouter van Gessel commented,
@Nicole: Great news! In the early access program, there is a question "Do you have approved API access already?". I don't see an explanation anywhere on the page. Which API access is this about?
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Wouter van Gessel commented,
@Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, which allows them to correct the time. As this is very time consuming to confirm this...
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Wouter van Gessel commented,
There seem to be three improvements possible: There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, whic...
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Wouter van Gessel commented,
I'm missing some explanation in the articles, what will happen if a ticket matches a Skill. The article doesn't say if the ticket is then assigned to an agent, a group of agents, or what business r...
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Wouter van Gessel created a post,
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Zendesk has made a quick change to solve a security issue. Since a few days comments by end-users who were not originally in CC of a ticket, are posted as an internal (yellow) comment in a ticket...
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Wouter van Gessel commented,
@Zendesk: There is an official link for the WhatsAppBusiness pilots. Can you make sure your product team knows about this? https://www.whatsapp.com/contact/ https://www.surveymonkey.com/r/WhatsAp...
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Wouter van Gessel commented,
If Zendesk would wait for the public API from WhatsApp, Zendesk would be a follower. The Dutch SkyTeam airline KLM already has an official integration with WhatsApp (see https://news.klm.com/klm-fi...