Wouter van Gessel commented,
@Zendesk: Can you explain in this post or in the article, what the benifits are of Linked attachments versus Email attachments? Why do you not enable Email attachments by default?
Wouter van Gessel commented,
There seem to be three improvements possible: There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, whic...
Wouter van Gessel commented,
We see that the change is now live. This seems poor design, as it takes up extra valuable space. How can we deactivate this change?
Wouter van Gessel commented,
-1 for this feature We only have 3 sidebar apps, that were chosen by our Support Manager. One of the apps is the Time Tracker. We don't want our agents to collapse any of these apps, as we want ...
Wouter van Gessel commented,
I'm missing some explanation in the articles, what will happen if a ticket matches a Skill. The article doesn't say if the ticket is then assigned to an agent, a group of agents, or what business r...
Wouter van Gessel created a post,
Zendesk has made a quick change to solve a security issue (see Update to Comments by Third Parties). Since a few days comments by end-users who were not originally in CC of a ticket, are posted a...
Wouter van Gessel commented,
This page should be updated, i think: https://www.zendesk.nl/answer-bot/ " "Answer Bot spreekt op dit moment alleen Engels, Spaans en Portugees." And this page as well: https://hotel...
Wouter van Gessel commented,
Great, Dutch!
Wouter van Gessel commented,
@Zendesk: There is an official link for the WhatsAppBusiness pilots. Can you make sure your product team knows about this? https://www.whatsapp.com/contact/ https://www.surveymonkey.com/r/WhatsAp...
Wouter van Gessel commented,
If Zendesk would wait for the public API from WhatsApp, Zendesk would be a follower. The Dutch SkyTeam airline KLM already has an official integration with WhatsApp (see https://news.klm.com/klm-fi...