Wouter van Gessel
- Total activity 260
- Last activity
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Activity overview
Latest activity by Wouter van Gessel-
Wouter van Gessel commented,
+1 This should have been possible from the beginning. Zendesk offers a fully non-Zendesk-branded product for Professional users, so this should be unbranded by Zendesk as well.
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Wouter van Gessel commented,
@Nicole: Great news! In the early access program, there is a question "Do you have approved API access already?". I don't see an explanation anywhere on the page. Which API access is t...
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Wouter van Gessel created a post,
Time tracker app reminder (preventing overtime on tickets)
https://support.zendesk.com/hc/en-us/articles/203691196?page=3#comment_360000651508 @Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, w...
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Wouter van Gessel commented,
@Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, which allows them to correct the time. As this is very time consuming to confirm this...
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Wouter van Gessel commented,
There seem to be three improvements possible: There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, whic...
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Wouter van Gessel commented,
I'm missing some explanation in the articles, what will happen if a ticket matches a Skill. The article doesn't say if the ticket is then assigned to an agent, a group of agents, or what business r...
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Wouter van Gessel created a post,
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Zendesk has made a quick change to solve a security issue (see Update to Comments by Third Parties). Since a few days comments by end-users who were not originally in CC of a ticket, are posted a...
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Wouter van Gessel commented,
Thanks for updating the Zendesk App for iPhone X, it looks beautiful!
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Wouter van Gessel created a post,
Outside-the-box: Seeing the Community as a Zendesk Channel
It's hard to miss out on Community posts. Even Zendesk has several hot-topic Community posts where the Product Managers haven't replied for over a year (or more!), while Zendesk's customers expect ...
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Wouter van Gessel created a post,
Add article tags to Help Center Instant Search (autocomplete search) suggested articles
It would be great if the Help Center Instant Search (autocomplete search) could be improved. Our articles contain tags to cover synonyms for words. For example, we often use "reservation&quo...