Wouter van Gessel
- Total activity 255
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Activity overview
Latest activity by Wouter van Gessel-
Wouter van Gessel commented,
@Nicole: Great news! In the early access program, there is a question "Do you have approved API access already?". I don't see an explanation anywhere on the page. Which API access is t...
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Wouter van Gessel created a post,
Time tracker app reminder (preventing overtime on tickets)
https://support.zendesk.com/hc/en-us/articles/203691196?page=3#comment_360000651508 @Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, w...
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Wouter van Gessel commented,
@Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, which allows them to correct the time. As this is very time consuming to confirm this...
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Wouter van Gessel commented,
@Zendesk: Can you explain in this post or in the article, what the benifits are of Linked attachments versus Email attachments? Why do you not enable Email attachments by default?
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Wouter van Gessel commented,
There seem to be three improvements possible: There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, whic...
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Wouter van Gessel commented,
We see that the change is now live. This seems poor design, as it takes up extra valuable space. How can we deactivate this change?
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Wouter van Gessel commented,
-1 for this feature We only have 3 sidebar apps, that were chosen by our Support Manager. One of the apps is the Time Tracker. We don't want our agents to collapse any of these apps, as we want ...
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Wouter van Gessel commented,
I'm missing some explanation in the articles, what will happen if a ticket matches a Skill. The article doesn't say if the ticket is then assigned to an agent, a group of agents, or what business r...
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Wouter van Gessel created a post,
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Zendesk has made a quick change to solve a security issue (see Update to Comments by Third Parties). Since a few days comments by end-users who were not originally in CC of a ticket, are posted a...
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Wouter van Gessel commented,
This page should be updated, i think: https://www.zendesk.nl/answer-bot/ " "Answer Bot spreekt op dit moment alleen Engels, Spaans en Portugees." And this page as well: https://hotel...