Wouter van Gessel
- Total activity 239
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Activity overview
Latest activity by Wouter van Gessel-
Wouter van Gessel commented,
@Guide Product Team Two suggestions for improvements: The ability to create translations for articles, before activating a new language. Do not show an error to users if a translation is missing,...
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Wouter van Gessel commented,
Same issue since yesterday (23 June 2019). We have about 25 spam tickets in our inbox now and still counting. All coming via the Web Widget. We do have CAPTCHA turned on already...
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Wouter van Gessel commented,
+1 This should have been possible from the beginning. Zendesk offers a fully non-Zendesk-branded product for Professional users, so this should be unbranded by Zendesk as well.
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Wouter van Gessel commented,
@Zendesk: We know there is an option in the Timer to ask agents with every update to confirm their spent time, which allows them to correct the time. As this is very time consuming to confirm this...
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Wouter van Gessel commented,
There seem to be three improvements possible: There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, whic...
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Wouter van Gessel created a post,
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Zendesk has made a quick change to solve a security issue. Since a few days comments by end-users who were not originally in CC of a ticket, are posted as an internal (yellow) comment in a ticket...
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Wouter van Gessel commented,
Thanks for updating the Zendesk App for iPhone X, it looks beautiful!
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Wouter van Gessel created a post,
Add article tags to Help Center Instant Search (autocomplete search) suggested articles
It would be great if the Help Center Instant Search (autocomplete search) could be improved. Our articles contain tags to cover synonyms for words. For example, we often use "reservation" and "bo...
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Wouter van Gessel commented,
Hi Bianca, Just to let you know: The email notification about this article was blank. Also, I see broken images in the online article: ----
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Wouter van Gessel commented,
@Jennifer: Good that the HC team will fix this. We often copy-paste images from one article to another. Also when the original article is deleted, the images in the other articles break.