Alberto Gugel
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Total activity59
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Last activity
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Activity overview
Latest activity by Alberto Gugel-
Alberto Gugel commented,
Hi there and thanks to anyone who contributed. I apologize for being extremely late to reply; I somehow forgot about it. My goal is to provide the user of one of the custom Explore dashboards I dev...
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Alberto Gugel created a post,
SLAs Views
Hi there, is it possible to compose a view based on SLAs data? In other words, is it possible to compose a view with, at least, the following fields? Ticket Ticket status Policy name Metric Metric...
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Alberto Gugel created a post,
Exporer Dashboard default time filter
AnsweredHi there, I'm working on a clone of Zendesk Support dashboard and I'm wondering if there is a way to change the default time filter, which is set to 30 days backwards. Thanks
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Alberto Gugel created a post,
Zendesk Explore data segregation
Hi there, how is data segregation intended and implemented in Zendesk Explore? Is there any way that we can make each end user see potentially different data, perhaps by Ticket Group or Assignee, f...
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Alberto Gugel commented,
No, we keep seeing only the old one for both of the metrics.
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Alberto Gugel commented,
Yes, it has been applied.
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Alberto Gugel created a post,
Event type "measure"
Hi there, I'm using the ticket_metric_events endpoint and I'm willing to, somehow, reproduce the SLAs dataset through APIs. I'm studying the result data layout but I don't understand the meaning of...
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Alberto Gugel created a post,
SLAs dataset showing a different policy
Hi there, we have a fairly old ticket whose SLA policy has recently changed (days ago), but we keep seeing the old one when looking at it from Zendesk Explore. What could be the reason? Ticket is s...
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Alberto Gugel commented,
Last question: what if the ticket is suspended? Does the update "tag" trick work as well?
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Alberto Gugel commented,
Basically, among the number of dates, the SLAs dataset contains two apparently similar dates, Ticket update date and SLA update date, and I was wondering which of these is getting the update after ...