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Alberto Gugel

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Recent activity by Alberto Gugel Recent activity Votes
  • Exporting SLAs Dataset

    Hi there, is it possibile to extract the SLAs dataset, perhaps by means of REST APIs? It would make building custom external analytics much easier to implement. Thanks

  • Explore: Query filters

    Answered

    Hi there, I'm new to Zendesk Explore, so forgive me if I'm asking a pretty basic question. When creating a query, we have the possibility to add filter both on top of the visualization and on the a...

  • Explore: Policy vs Target

    Answered

    Hi there, I'm new to Zendesk Explore, so forgive me if I'm asking a pretty basic question. Which is the difference between a policy and a target? At first I understood a policy is made of targets (...