Alberto Gugel
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Last activity
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Recent activity by Alberto Gugel-
Hi there and thanks to anyone who contributed. I apologize for being extremely late to reply; I somehow forgot about it. My goal is to provide the user of one of the custom Explore dashboards I dev...
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No, we keep seeing only the old one for both of the metrics.
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Yes, it has been applied.
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Last question: what if the ticket is suspended? Does the update "tag" trick work as well?
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Basically, among the number of dates, the SLAs dataset contains two apparently similar dates, Ticket update date and SLA update date, and I was wondering which of these is getting the update after ...
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Hi Pedro Rodrigues and thanks for responding. Here is what I intend: Ticket 2832 is evaluated against two different policies. I think this is due to the fact that one metric was already completed/...
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Great! Very helpful.
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Hi there, is it possibile to schedule the export of a query?
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Going back and re-formulating the original question, how do I get through the APIs at least the following fields? Ticket ID SLA Update Date/Time Policy name Metric name Metric status (Active/Compl...
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I also tried the Ticket endpoint with metric_sets, slas and dates sideloads... it seemed to work but just for one ticket...