James J
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Total activity37
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by James J-
James J created a post,
Attachment size limit increase & notify agents of link instead of attachment
I recently discovered, after chat with Zendesk support that even when you have set Zendesk to attach files ‘properly’ (i.e. as a file attachment to the outgoing email), if you reach a size limit of...
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James J commented,
We don’t understand why they would shrink something already small to make macro titles wrap more, there’s not exactly a shortage of space there and now macros take 3 lines rather than 2. This isn’t...
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James J created a post,
CC Control - Warning Notifications for domains not listed on the Org.
When running a support system that can only support members of organisations, some organisations have to be very careful about the recipients of emails - especially in the age of GDPR and data priv...
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James J commented,
Hi, We have some organisation and contact-level tags that are applied to tickets. We want to start all follow-ups as fresh tickets and wipe them clean (inc. removing all tags), however we also wis...
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James J commented,
We have the same issue as Sharon - I have no idea why people do this, but anyway, we want all customer-initiated follow-ups to start afresh like regular tickets. Any way to do this?
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James J commented,
+1 for this feature!