Mindaugas Verkys commented,
by updater and text field change
Mindaugas Verkys commented,
All suspension options are not working properly. Only Spam and Looping looks good. All other options should be optional. Many automated response emails has the same issue as yours. Our IT departmen...
Mindaugas Verkys commented,
Top security issue! Very agree with Ellen
Mindaugas Verkys commented,
Hi Violeta, Should be something like that: SELECT IFNULL((Select # Tickets Where Ticket Tag [Ticket Tag] ILIKE "%refund%" ), 0)
Mindaugas Verkys commented,
We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference nu...
Mindaugas Verkys commented,
Hi guys, Is it possible to change default tag "jira_escalated" into clearer tag? Thanks,
Mindaugas Verkys commented,
Hope this one helps: https://support.zendesk.com/hc/en-us/articles/115004378388-Insights-recipe-Filtering-for-follow-up-tickets
Mindaugas Verkys commented,
Very good enhancement! I think it should be an option: enable all apps vs disable all apps, in this way when you have a lot of them it would be easier to manage manually.
Mindaugas Verkys commented,
Heather, we have same issue. You can see only created/deleted accounts by agent and thats it.
Mindaugas Verkys commented,
Definitely it should be a part of Insights