We also have more than 1k macros and it's painful to update them and it's not only for import/export, but also how do you use them. When we use macros not only as shortcut for text, but also for re...
by ITIL actually admins should be able to modify also Closed tickets.
@Taylor very good point! Option to select one of ticket fields would be even better. For example "Symptom field". So subject can remain "Chat with ..." Call from ....".
@Rim this is true sad story 5 years to wait an answer
There is another issue. Add few conditions>Deactivate one of the fields or remove from the form>All other conditions going to be lost too.
So from your note:Note: This fact only measures the duration for past values. For example, if your ticket status is currently Open, you will not be able to see how long the ticket has been in the O...
@Jade you need refresh a browser to take an effect.
After the case is solved in one department we need to create a case into another group. Notify email target wont copy ticket fields, so we are using already API call in trigger that it's not sugges...
Can I create a follow-up ticket via trigger/automation?