We run our script on server to recover all these tickets. :) Already many times said that Suspensions should be optional and white list should on top of suspensions.
We need not multiple jira integrations, but multiple zendesk integrations into one jira account.
Of course desktop notifications should be reachable via API.
Should be great feature to manage Views based on skills as a second condition. For example: Tier 1 group. Skill:Spanish lang.So tickets marked with Spanish language skill would be visible for agent...
Gareth, I think only way to disable close the tickets.
by updater and text field change
All suspension options are not working properly. Only Spam and Looping looks good. All other options should be optional. Many automated response emails has the same issue as yours. Our IT departmen...
Top security issue! Very agree with Ellen
Hi Violeta, Should be something like that: SELECT IFNULL((Select # Tickets Where Ticket Tag [Ticket Tag] ILIKE "%refund%" ), 0)
We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference nu...