Mindaugas Verkys
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Activity overview
Latest activity by Mindaugas Verkys-
Mindaugas Verkys commented,
Daniel to filter hundred of agents by submitter it's not the best option, also we going over filter limit which is 200 values. Jessie, our agents exited agents actually are tagged but they are not ...
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Mindaugas Verkys commented,
Hi Jessie, I need to filter them out. I have a rule Role isn't Agent, but on the report I have noticed that exited agents are counted as end-users.
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Mindaugas Verkys commented,
Hi Amy, And how would you exclude exited agents with current status End-user?
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Mindaugas Verkys commented,
Hi Jacky, So what are you looking to do is to report on how many Updates has been made on the ticket while it was in one group?
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Mindaugas Verkys commented,
Hi Lucas, It's complicated but you can count also the tags. You need to find a Timestamp MIN update where ticket has that TAG, after just count difference between two timestamps. Of course it's eas...
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Mindaugas Verkys commented,
We run our script on server to recover all these tickets. :) Already many times said that Suspensions should be optional and white list should on top of suspensions.
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Mindaugas Verkys commented,
We need not multiple jira integrations, but multiple zendesk integrations into one jira account.
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Mindaugas Verkys commented,
Of course desktop notifications should be reachable via API.
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Mindaugas Verkys commented,
Should be great feature to manage Views based on skills as a second condition. For example: Tier 1 group. Skill:Spanish lang.So tickets marked with Spanish language skill would be visible for agent...
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Mindaugas Verkys commented,
Gareth, I think only way to disable close the tickets.