Mindaugas Verkys commented,
We run our script on server to recover all these tickets. :) Already many times said that Suspensions should be optional and white list should on top of suspensions.
Mindaugas Verkys commented,
We need not multiple jira integrations, but multiple zendesk integrations into one jira account.
Mindaugas Verkys commented,
Of course desktop notifications should be reachable via API.
Mindaugas Verkys commented,
Should be great feature to manage Views based on skills as a second condition. For example: Tier 1 group. Skill:Spanish lang.So tickets marked with Spanish language skill would be visible for agent...
Mindaugas Verkys commented,
Gareth, I think only way to disable close the tickets.
Mindaugas Verkys commented,
by updater and text field change
Mindaugas Verkys commented,
All suspension options are not working properly. Only Spam and Looping looks good. All other options should be optional. Many automated response emails has the same issue as yours. Our IT departmen...
Mindaugas Verkys commented,
Top security issue! Very agree with Ellen
Mindaugas Verkys commented,
Hi Violeta, Should be something like that: SELECT IFNULL((Select # Tickets Where Ticket Tag [Ticket Tag] ILIKE "%refund%" ), 0)
Mindaugas Verkys commented,
We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference nu...