by updater and text field change
All suspension options are not working properly. Only Spam and Looping looks good. All other options should be optional. Many automated response emails has the same issue as yours. Our IT departmen...
Top security issue! Very agree with Ellen
Hi Violeta, Should be something like that: SELECT IFNULL((Select # Tickets Where Ticket Tag [Ticket Tag] ILIKE "%refund%" ), 0)
We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference nu...
Hi guys, Is it possible to change default tag "jira_escalated" into clearer tag? Thanks,
Hope this one helps: https://support.zendesk.com/hc/en-us/articles/115004378388-Insights-recipe-Filtering-for-follow-up-tickets
Very good enhancement! I think it should be an option: enable all apps vs disable all apps, in this way when you have a lot of them it would be easier to manage manually.
Heather, we have same issue. You can see only created/deleted accounts by agent and thats it.
Definitely it should be a part of Insights