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Paul Wallington's Avatar

Paul Wallington

Joined May 19, 2022

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Last activity Mar 28, 2023

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Latest activity by Paul Wallington

Paul Wallington commented,

Community comment Feedback - Ticketing system (Support)

We had a recent need for this where we needed to redact information on a ticket, but it was only discovered after the ticket had been automatically closed by our workflows. Because the ticket was closed there was no option for us to protect the information apart from completely deleting the ticket - the ability to modify/update/redact closed tickets is an essential piece of missing functionality for us.

View comment · Posted Mar 28, 2023 · Paul Wallington

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