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Julie Hinrichs

Joined Jun 08, 2022

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Last activity Apr 25, 2023

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Latest activity by Julie Hinrichs

Julie Hinrichs commented,

CommentFormatting and customizing your email

Hello, 

I have a couple questions...

1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.

2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?  

I'd like to get rid of the below example and not repeat it in the thread.

Thank you!
Julie

View comment · Posted Apr 25, 2023 · Julie Hinrichs

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Julie Hinrichs commented,

CommentMeasuring success

Hello, 

Shouldn't a SLA start over once the first SLA is met?  See ticket #29145.

View comment · Posted Jun 08, 2022 · Julie Hinrichs

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