
Recent searches
No recent searches

Julie Hinrichs
Joined Jun 08, 2022
·
Last activity Apr 25, 2023
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Julie Hinrichs
Julie Hinrichs commented,
Hello,
I have a couple questions...
1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.
2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?
I'd like to get rid of the below example and not repeat it in the thread.

View comment · Posted Apr 25, 2023 · Julie Hinrichs
0
Followers
1
Vote
0
Comments
Julie Hinrichs commented,
Hello,
Shouldn't a SLA start over once the first SLA is met? See ticket #29145.
View comment · Posted Jun 08, 2022 · Julie Hinrichs
0
Followers
0
Votes
0
Comments