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Pablo Zarricueta
Joined Aug 05, 2022
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Last activity Sep 03, 2024
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Latest activity by Pablo Zarricueta
Pablo Zarricueta created a post,
Hi Zendesk community,
We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.
Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.
¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,
Thank you in advance
Posted Apr 03, 2024 · Pablo Zarricueta
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Pablo Zarricueta created a post,
Hi Zendesk community,
We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.
Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created
Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.
The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?
Just to clarify, end users are created for both companies and natural persons.
Posted Jan 11, 2024 · Pablo Zarricueta
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Pablo Zarricueta commented,
any chance to add the numeric custom fields to the bot ?
View comment · Posted Aug 30, 2022 · Pablo Zarricueta
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Pablo Zarricueta commented,
Hey there Zendesk team!
Are we allowed to use the "Play Button" to "skip" between groups ? like took tickets from other agents
View comment · Posted Aug 05, 2022 · Pablo Zarricueta
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