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Pablo Zarricueta's Avatar

Pablo Zarricueta

Joined Aug 05, 2022

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Last activity Sep 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Pablo Zarricueta

Pablo Zarricueta created a post,

Post Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

Posted Apr 03, 2024 · Pablo Zarricueta

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Pablo Zarricueta created a post,

Post Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

Posted Jan 11, 2024 · Pablo Zarricueta

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Pablo Zarricueta commented,

CommentUsing legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

View comment · Posted Aug 30, 2022 · Pablo Zarricueta

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Pablo Zarricueta commented,

Community commentDiscussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

View comment · Posted Aug 05, 2022 · Pablo Zarricueta

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