Zerviz Admin

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

any chance to add the numeric custom fields to the bot ? 

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• Zerviz Admin
• Created August 30, 2022 15:58
• 1 vote

1. Support
2. ...
3. General questions and issues about tickets
4. How can the follow-up tickets retain the ticket assignee?

How can i assign to the same group ? every time i tried this it changes to any other group that my agents are into

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• Zerviz Admin
• Created August 09, 2022 20:11
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hey there Zendesk team! Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

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• Zerviz Admin
• Created August 05, 2022 19:53
• 0 votes