Cécile Gao
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Total activity39
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Last activity
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Member since
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Following3 users
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Followed by0 users
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Votes13
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Subscriptions20
Activity overview
Latest activity by Cécile Gao-
Cécile Gao commented,
Hello, Great upcoming feature with NLP ! Can't wait to see it in action. Here are a few thoughs: - Show me the busiest times per department - Show me how many tickets each agent of each department...
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Cécile Gao commented,
Hello Jack, I had some similar problem with DATE_FIRST_FIX function recently. When creating a query with a calculated attribute using DATE_FIRST_FIX (returning a 1st resolution timestamp) with "up...
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Cécile Gao commented,
Hello Stephen, I believe this option does exist in the configuration menu > colors. If you placed a metric as a trend line, change the metric's color. If you placed a manually inserted value as a ...
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Cécile Gao created a post,
Product feedback : Explore Exclude filters feature on widgets in dashboard
Hello, While creating dashboards, once you implemented date filters and data filters you have to go through all your queries to manage the exclusion through the "Exclude filters" feature, and excl...
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Cécile Gao commented,
Hello, I upvoted this because it would indeed be very helpful to have a clearer view when one's account has lots of dashboards. If this can help, as a workaround we started using emojis in the da...
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Cécile Gao commented,
Hello, Could you please clarify why "Ticket ID" is sometimes blank in the example? Thank you, Rgds