Scott D

Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?

Barry Neary - is it possible to get added to the exclusion list for the disconnection service?

Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.

Is there anyway in Explore to report on what agents are signing in through the mobile app?

Is there a limit to the number of Organization fields that can be added?

If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?

No, was just curious is there was limit or cap on the number we could have within the platform.

What is the maximum number of Organizations that can be created?

Yes that's correct. Thank you.

I have a use case where we had two groups of agents (I'll call them groups A and B) that needed to be combined into a new group (I'll call them group C). I removed users from groups A and B and added those users into group C. I then replaced/updated/added the new combined group C to all views, triggers, automations, user segments, macros, reports etc. that pertained to groups A and B.

I was told for historical reporting purposes to not delete the old groups (groups A and B). I would like to be able to remove the old A and B groups from being visible in the assignee dropdown on new tickets. I would like to have tickets part of the older A and B groups visible for all agents to search for in the agent workspace and view in Explore. Would private groups be able to solve for this use case long term? What other options might there be for this particular use case?