Avatar

Joe hurshman

  • Total activity
    2
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    1

Activity overview

Latest activity by Joe hurshman
  • Avatar

    Joe hurshman commented,

    1. Agent guide
    2. Ticket basics
    3. Viewing customer context in a ticket

    How do I limit an agents view of customer interaction/ticket history? For example, If I have a Brand and group set up for IT and another for HR in our company, John Doe may have sent a ticket to bo...

    • View comment
    • Joe hurshman
    • Created
    • 0 votes