Rob Lajeunesse
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Total activity28
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Last activity
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Activity overview
Latest activity by Rob Lajeunesse-
Rob Lajeunesse commented,
Simple answer, it's because it's custom code enabled by Sunshine Conversations. To fully use that, you likely need a developer and additional SKU when you exceed a relatively small amount of MAU. ...
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Rob Lajeunesse created a post,
Wait Times and Queue Spot in Messaging
For our chat experiences, we need to be able to set better expectations in Messaging around agent availability and potential waiting times/spot in the chat queue. This would help customers underst...
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Rob Lajeunesse created a post,
Real-Time Keyword Driven Chat Triggers
We have a use case to be able to identify words during a Messaging conversation and provide real time guidance to our agents in escalations scenarios. Example would be a customer threatening BBB, ...
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Rob Lajeunesse commented,
Agree with all the sentiment here, this is crazy it hasn't been prioritized. This and time based triggers to prompt a message to restart the bot should be table stakes especially if this is a core...
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Rob Lajeunesse commented,
Also having similar issues as the posting above with agents getting assigned a bunch of tickets through the EAP. It almost seems like tickets are being assigned without the agents clicking the acc...
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Rob Lajeunesse commented,
There's still a gap here for GA4 support for the Messaging widget. When will GA4 work with Messaging to fire events?
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Rob Lajeunesse commented,
Barry Neary few feature requests as we're standing this up: The ability to group and organize statuses for agents is critical for agent experience. It would be great to group productive and break...
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Rob Lajeunesse commented,
Agree on this feature, this is table stakes. Not sure Dane what you mean above by a "much simple" visualization/chart type, that's not really a workaround, it's forcing users to leverage a diff...
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Rob Lajeunesse commented,
Adding my vote, we need this feature and it should be foundational.