Rob Lajeunesse

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Barry Neary few feature requests as we're standing this up: The ability to group and organize statuses for agents is critical for agent experience.  It would be great to group productive and break...

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• Rob Lajeunesse
• Edited November 28, 2022 20:49
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Make resizable length of legend box in queries

Agree on this feature, this is table stakes.     Not sure Dane what you mean above by a "much simple" visualization/chart type, that's not really a workaround, it's forcing users to leverage a diff...

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• Rob Lajeunesse
• Created August 02, 2022 01:05
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Adding my vote, we need this feature and it should be foundational.

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• Rob Lajeunesse
• Created July 11, 2022 18:19
• 1 vote