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Rene Goertzen
Joined Feb 07, 2024
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Last activity Feb 15, 2024
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Latest activity by Rene Goertzen
Rene Goertzen created a post,
My entire team agrees that it would be incredibly useful to have the ability to reorder the tabs in Zendesk, either through drag and drop and/or keyboard shortcuts. It'd also be great to have some kind of functionality "Close all tabs" that would close all the the tabs open. I run into wishing I had these multiple times a day as this is something that feels natural in every browser out there and I'd expect to be able to move the tabs/close all tabs too in Zendesk.
I can see that there is a 2014 and 2018 posting of amply supported requests regarding this feature however I think it's time for a new ticket to express interest in this.
Posted Feb 15, 2024 · Rene Goertzen
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Rene Goertzen created a post,
Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be able to set a certain field to a number of BUSINESS days/hours from now as our team does not work on the weekends nor do a majority of our customers. We want these reminders to be sent a set number of business days out, say in the case a last response is on a Friday and the auto response is two days we don't want the reminder sent on a Sunday but instead on a Tuesday when we and the customer(s) are working. In the case of a last response on a Monday we'd want a reminder sent on Wednesday.
Posted Feb 07, 2024 · Rene Goertzen
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