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alexqassri

Joined Mar 02, 2022

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Last activity Mar 02, 2022

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alexqassri commented,

Community commentDiscussion - Zendesk on Suite best practices

This trigger takes into consideration the customer replying. If the customer replies (depending on your business rules) it will set the ticket back to open. If this happens, we certainly don’t want Bump Bump Solve to carry on, so we remove all the tags again and wait for it to go back to pending, where the automation will start the process again.

View comment · Posted Mar 02, 2022 · alexqassri

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