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Antonio Maninha

Joined Mar 14, 2022

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Antonio Maninha

Antonio Maninha created a post,

Post Q&A - Help center and community

Hello,
On our support portal we have authentication required...

Is there a way to make certain articles public? No restrictions?
Any help is much appreciated.

Posted Jun 14, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentSelf-service best practices and recipes

That's a great help. Thank you Pedro Rodrigues

View comment · Posted Jun 08, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentSelf-service best practices and recipes

Pedro Rodrigues
I am glad I am not alone on this issue. Alexander Hughes also has the same problem as well all of the Zendesk users...
If you have lots of tickets submitted the ticket generated from the Feedback form gets lost, making it very hard to find.

Is there a way to customize the subject of the ticket generated by the feedback form so it can be identified?

View comment · Posted Jun 08, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentSelf-service best practices and recipes

Hello Pedro Rodrigues James Rodewig,
There is a problem that I can't solve.
When someone submits the form with the feedback how do I retrieve it? Is there anything on the subject of the form that makes retrieving the ticket easier? What would be the ticket subject?
Right now if someone submits feedback it goes to a black hole...

View comment · Edited Jun 01, 2023 · Antonio Maninha

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Antonio Maninha commented,

Community comment Feedback - Help Center (Guide)

It's just a dream over 10 years long, that shows the commitment to their customers...
We are in need of that feature too and still, this big ask is going again after 10 years to the black hole!!!
Really dissapointing...

View comment · Posted May 25, 2023 · Antonio Maninha

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Antonio Maninha created a post,

Post Q&A - Help center and community

Hello,
I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.
How can I make that happen without giving access to our tickets? I just want to give access to the Help Center, nothing else...
Any help is much appreciated.

Posted May 17, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentUsing AI agents for email and web form

Hello,
Is there a report that gives more data about this webform? We have the webform enabled but we need to look at the clickthrough rate and good suggestions vs not relevant suggestions.
Any help would be appreciated.

View comment · Posted May 15, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentHow to solve issues with the email channel

Hello,
I have the same problem, the issue is exactly the same with the exception that I do not have such user...
I am unable to delete a user that I don't have...

View comment · Edited Apr 19, 2023 · Antonio Maninha

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Antonio Maninha created a post,

Post Q&A - Help center and community

Hello,
In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).
Can the search results for our help documentation pick up the summary as part of the meta description? In the search results it is picking up part of the body of the kb article... We would like our customers to see the summary of the article in the search results. Is there a way to change this behavior?

Posted Apr 17, 2023 · Antonio Maninha

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Antonio Maninha commented,

CommentSelf-service best practices and recipes

Pedro Rodrigues (opservator.com)
I would love to discuss that further. Feel free to setup a meeting, I think you should have my contact info still.

View comment · Posted Apr 17, 2023 · Antonio Maninha

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