Tony Maninha
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Total activity78
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Last activity
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Activity overview
Latest activity by Tony Maninha-
Tony Maninha commented,
I was thinking about buying a cake to commemorate...
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Tony Maninha commented,
This thread is over 10 years old and has over 400 comments and still no ETA on when this feature will be available. Where is the PM's feedback with an ETA on this much-needed feature? We also need ...
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Tony Maninha commented,
Thanks for the reply Tipene Hughes
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Tony Maninha commented,
Help, please?
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Tony Maninha commented,
Erica GirgesI am not sure if that helps... I need to generate this custom report where you add values (0 to 5) based on articles created by agents. We evaluate the different areas of the article fo...
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Tony Maninha created a post,
Article quality index app
Hello,Is there any store app that can help build the Article Quality Index of KCS? Be able to enter data on the articles so the authors can be evaluated for their contributions?
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Tony Maninha created a post,
Help Center search preview
Hello,On the help center is there a way to modify the preview of the search?On our Help Center, the title of the article comes up as well as the categories bread crumbs. I would love to see still t...
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Tony Maninha created a post,
Report filtering by users
AnsweredHello,Is there a way to filter the Zendesk Guide reports like the search queries by users?We have different user segments and we need to know what users are doing our searches in order to report to...
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Tony Maninha commented,
We need the comments in the ticket with the resolution and the title of the ticket to automatically transfer to the created KB article, using the Knowledge Capture App.That is a must in the KCS wor...
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Tony Maninha commented,
Thank you for your reply Dave DysonA quick comment, the size of the pictures you guys are using in the ZD knowledge articles are super, super tiny!