Recent searches


No recent searches

BradAtStash's Avatar

BradAtStash

Joined Mar 03, 2022

·

Last activity Mar 29, 2023

Following

0

Followers

0

Total activity

31

Votes

25

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by BradAtStash

BradAtStash commented,

Community comment Feedback - Ticketing system (Support)

@...

Did this ever get updated or addressed? The above referenced ticket does not seem to exist anymore.

View comment · Posted Apr 06, 2022 · BradAtStash

0

Followers

1

Vote

0

Comments


BradAtStash commented,

Community comment Feedback - Ticketing system (Support)

@...

The Super Admin app does not help with large Zendesk deployments at all unfortunately. Per the reviews:

You can only see, change, and export a small handful of agents at one time, so it's not that helpful for organizations with large numbers of Zendesk agents.

Almost gets you there. We need to export a list of all out agents by the detailed role data, not just Agent/Admin/End User. The app only exports up to 100 agents, requiring 16 exports and merging of CSVs to get the desired output. Would be splendid if it supported a full export.

So it's only slightly better than the built in tooling. 
What we are asking for, is when the CEO asks for a list of all agents that are using paid seats/licenses, we can export that list without having to use workarounds that don't really work at all. I am still in awe that is not a simple built in option.

View comment · Edited Mar 03, 2022 · BradAtStash

0

Followers

3

Votes

0

Comments