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BradAtStash
Joined Mar 03, 2022
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Last activity Mar 29, 2023
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Latest activity by BradAtStash
BradAtStash commented,
@...
Did this ever get updated or addressed? The above referenced ticket does not seem to exist anymore.
View comment · Posted Apr 06, 2022 · BradAtStash
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BradAtStash commented,
@...
The Super Admin app does not help with large Zendesk deployments at all unfortunately. Per the reviews:
You can only see, change, and export a small handful of agents at one time, so it's not that helpful for organizations with large numbers of Zendesk agents.
Almost gets you there. We need to export a list of all out agents by the detailed role data, not just Agent/Admin/End User. The app only exports up to 100 agents, requiring 16 exports and merging of CSVs to get the desired output. Would be splendid if it supported a full export.
So it's only slightly better than the built in tooling.
What we are asking for, is when the CEO asks for a list of all agents that are using paid seats/licenses, we can export that list without having to use workarounds that don't really work at all. I am still in awe that is not a simple built in option.
View comment · Edited Mar 03, 2022 · BradAtStash
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