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Meedo

Joined May 22, 2022

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Last activity May 10, 2024

An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!

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ACTIVITY OVERVIEW

Latest activity by Meedo

Meedo commented,

CommentReporting on workforce performance (WFM add-on)

 

You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics

View comment · Posted Mar 15, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

Did you add your agents to their Workstreams? 

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

Please ensure that the agent is active on Tymeshift by checking them under agent permissions 

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

You need to add agents to the locations regardless of their team. 

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

Inside Location, you need to create shifts and then add agents to the shifts under locations. 

View comment · Posted Mar 14, 2024 · Meedo

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Meedo commented,

CommentGetting started with Zendesk workforce management

How can an agent switch off from their break after it ends if the queue is dry? 

View comment · Posted Jan 24, 2024 · Meedo

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Meedo commented,

Community comment Feedback - Chat and Messaging (Chat)

John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet. 

View comment · Posted Jan 17, 2024 · Meedo

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Meedo commented,

Community comment Feedback - Chat and Messaging (Chat)

Any Updates here please? 

View comment · Posted Dec 19, 2023 · Meedo

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