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Meedo
Joined May 22, 2022
·
Last activity May 10, 2024
An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!
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Latest activity by Meedo
Meedo commented,
You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics
View comment · Posted Mar 15, 2024 · Meedo
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Meedo commented,
Did you add your agents to their Workstreams?
View comment · Posted Mar 14, 2024 · Meedo
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Meedo commented,
Please ensure that the agent is active on Tymeshift by checking them under agent permissions
View comment · Posted Mar 14, 2024 · Meedo
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Meedo commented,
You need to add agents to the locations regardless of their team.
View comment · Posted Mar 14, 2024 · Meedo
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Meedo commented,
BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab
View comment · Posted Mar 14, 2024 · Meedo
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Meedo commented,
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Meedo commented,
Inside Location, you need to create shifts and then add agents to the shifts under locations.
View comment · Posted Mar 14, 2024 · Meedo
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Meedo commented,
How can an agent switch off from their break after it ends if the queue is dry?
View comment · Posted Jan 24, 2024 · Meedo
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Meedo commented,
John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet.
View comment · Posted Jan 17, 2024 · Meedo
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Meedo commented,
Any Updates here please?
View comment · Posted Dec 19, 2023 · Meedo
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