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Sonali Maunick's Avatar

Sonali Maunick

Joined Aug 11, 2022

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Last activity Sep 24, 2024

Business Systems Team

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ACTIVITY OVERVIEW

Latest activity by Sonali Maunick

Sonali Maunick created a post,

Post Feedback - Ticketing system (Support)

Hi!

It is an expected behavior that the Email Address of the message being forwarded via a Side Conversation is not copied across. Only the name of the sender does. 

Could the Email Address also be included?

Posted May 30, 2023 · Sonali Maunick

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Sonali Maunick commented,

Community comment Feedback - Ticketing system (Support)

Absolutely great idea! Admins should be able to decide who needs to have access to the Suspended Tickets.

View comment · Posted Jan 10, 2023 · Sonali Maunick

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Sonali Maunick commented,

CommentManaging your email

Hi. We have customers that regularly exceed the 20 emails in an hour limitation and at times exceed the 40 emails an hour. We would like the ability to either change the number of emails we allow through and/or whitelist domains as we can with other suspended tickets rules.

View comment · Posted Aug 11, 2022 · Sonali Maunick

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