Jon Thorne
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Total activity99
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Last activity
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Activity overview
Latest activity by Jon Thorne-
Jon Thorne commented,
Big +1 on this - as Vincent mentioned, it really is a critical capability - not just for agents, but for us to be able to email to external third parties as well with our set up
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Jon Thorne commented,
Excellent, thanks Marie-Cathrine
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Jon Thorne commented,
I have the same question as Adam Z about light agent access to reporting...any chance someone could come back on that? Many thanks
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Jon Thorne commented,
Adding another +1 here. The most important thing to us is as Dan Cooper mentions above: "We'd love the option to pass the ticket over with the contact information of the requester. Ghost accounts a...
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Jon Thorne commented,
It's good to hear about the efforts being made - thanks Nicole. Overall I've got to agree with Ashish, though, that the forums feel like a waste of time. It's a default place to be sent when the an...
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Jon Thorne commented,
+1
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Jon Thorne commented,
We've enabled this and didn't get the same message Charles did, but we haven't got the predictions showing yet. As per Charles' message, my questions is also: "My interpretation is that we all need...