Jon Thorne
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Total activity124
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Last activity
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Member since
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Following0 users
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Votes74
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Activity overview
Latest activity by Jon Thorne-
Jon Thorne commented,
Big +1 on this - a real pain point, and as Franco says it drives confusion among people managing dashboards
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Jon Thorne commented,
Big +1 on this - with 250k end users (and growing) it also takes ages to even load to the point where we can select / exclude assignees
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Jon Thorne commented,
Agreed, this would be really useful
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Jon Thorne commented,
Ruth, did you find a solution for the right-to-left format of the article titles? I'm having the same issue when I'm trying to launch our Arabic Guide site
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Jon Thorne commented,
Really surprised this isn't a feature - it seems pretty fundamental to have some privacy settings on queries to lock down who can see them - even if it's by role
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Jon Thorne commented,
Big +1 on this - as Vincent mentioned, it really is a critical capability - not just for agents, but for us to be able to email to external third parties as well with our set up
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Jon Thorne commented,
Excellent, thanks Marie-Cathrine
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Jon Thorne commented,
I have the same question as Adam Z about light agent access to reporting...any chance someone could come back on that? Many thanks
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Jon Thorne commented,
Adding another +1 here. The most important thing to us is as Dan Cooper mentions above: "We'd love the option to pass the ticket over with the contact information of the requester. Ghost accounts a...
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Jon Thorne commented,
It's good to hear about the efforts being made - thanks Nicole. Overall I've got to agree with Ashish, though, that the forums feel like a waste of time. It's a default place to be sent when the an...