Jon Thorne
- Total activity 89
- Last activity
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Activity overview
Latest activity by Jon Thorne-
Jon Thorne commented,
Adding another +1 here. The most important thing to us is as Dan Cooper mentions above: "We'd love the option to pass the ticket over with the contact information of the requester. Ghost accounts a...
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Jon Thorne commented,
We've got this same problem, too. We need to be able to force the field with any status update (as it was in the app), and not just solved status. Currently we have automation that solve tickets af...
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Jon Thorne commented,
That sounds like exactly what we need @Gerald, but sadly I don't see that option. Can you definitely see this in the 'How' section for reports where you have '% satisfaction score' in the 'What' se...
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Jon Thorne commented,
It's good to hear about the efforts being made - thanks Nicole. Overall I've got to agree with Ashish, though, that the forums feel like a waste of time. It's a default place to be sent when the an...
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Jon Thorne commented,
Hi Arnold, As far as I'm aware, still no fix on this - its pretty frustrating. I've set up our CSAT reporting to be based on latest date requester updated. It's not a perfect fix, but then at leas...
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Jon Thorne commented,
+1
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Jon Thorne commented,
+1
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Jon Thorne commented,
We've enabled this and didn't get the same message Charles did, but we haven't got the predictions showing yet. As per Charles' message, my questions is also: "My interpretation is that we all need...
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Jon Thorne commented,
Plus 1
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Jon Thorne commented,
Plus one for this - we're definitely looking for a solution, too.