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Lindsey Rhyne
Joined Apr 12, 2022
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Last activity Oct 17, 2023
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Latest activity by Lindsey Rhyne
Lindsey Rhyne commented,
Community comment Q&A - Reporting and analytics
Hi, I'm getting the same error but with a pre-built metric: SLA metric breach time (min). Do you know why that is, or how I can fix it? Trying to create a calculated metric that brackets breach time.
IF (VALUE(SLA metric breach time (min))/60 <= 4.0) THEN "0-4 hrs"
View comment · Posted Jul 25, 2023 · Lindsey Rhyne
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Lindsey Rhyne created a post,
Post Q&A - Tickets and email
How can I natively preview an attachment send by a customer in a ticket? Having to download every attachment slows down the workflow immensely.
Posted Apr 15, 2022 · Lindsey Rhyne
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