George Kaloyanov

Total activity

34
Last activity

April 28, 2019 16:27
Member since

August 29, 2013 12:03
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14
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Activity overview

Latest activity by George Kaloyanov

George Kaloyanov commented, August 05, 2017 13:16
@Jessie:The automations in regards to SLAs are quite limited for the following reasons: *Run once per hour which is not good enough if our SLA targets are like 15 or 30 mins *Conditions are based o...
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- George Kaloyanov
- Created August 05, 2017 13:16
- 0 votes
George Kaloyanov commented, August 02, 2017 17:03
I have question about quote: "Currently, you can't create triggers based on SLA breach status." Are there any plans to make this available in triggers (e.g when SLA breach status changes to whateve...
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- George Kaloyanov
- Created August 02, 2017 17:03
- 0 votes
George Kaloyanov commented, May 22, 2017 16:08
Looks like the web widget's options to customize have improved big time for the last 2 years. We are evaluating finally using the widget. That said, is there an option to customize the size of the ...
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- George Kaloyanov
- Created May 22, 2017 16:08
- 0 votes
George Kaloyanov commented, April 07, 2017 13:50
@Paul, If you want to do it just visually in the reports simply add this to your existing metric formatting: "[=null]0"If you want to use that 0 in further calculations then wrap-up the metric it...
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- George Kaloyanov
- Created April 07, 2017 13:50
- 0 votes
George Kaloyanov commented, July 10, 2015 11:21
@Max Any update on the JWT Payload URL restriction/confinement to brand1.zendesk.com only?
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- George Kaloyanov
- Created July 10, 2015 11:21
- 0 votes